Custom fit items are exactly what they state, Custom Fit. This means they have been specially ordered from manufacturer and will be very difficult to resell. This will often lead to a reduced selling price in order to move product or we may be left with the product forever. It is for this reason we reserve the right to remove a percentage from your refunded amount. We will only accept a return of any of our goods when they are unused, unopened and in their complete retail packaging.

Sadly due to our high delivery costs from certain areas within the UK we do have some exclusions however these do have thresholds to obtain Free carriage. Please note that where an area is excluded we already subsidise the carriage a little to help bring your costs down further. There is a threshold for free carriage which is currently £50 to standard UK customers.

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from our website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund (this must be done at the buyer's cost). If you choose to return your item(s) to our store, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. If you wish to start a case for a return over the internet, just get in touch via our email address. info@lockwoodgolf.co.uk

Below is a quote from the Invoice DPD provide us and you will see that is a requirement of law in order to clear customs - " The company registration (VAT) number, Personal ID (PID) number or EORI of the customer you are sending to. This required to clear your shipment through Customs and is mandatory for consignments to Norway and Canary Islands.

To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given the option to choose a new delivery format . If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 9am and 5pm (7 days GMT) on 015242 763 66 or email info@lockwoodgolf.co.uk

We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre.

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, by calling 015242 763 66. If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging. (You will have to pay for return postage if you cannot hand them in to our store).

If we have not begun to process your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, 015242 763 66 or info@lockwoodgolf.co.uk If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.